How can we help you?

What if my order is damaged?

At June23rd Signature, we take great care in packaging every order to ensure it arrives safely. However, if your order arrives damaged, we sincerely apologize and will resolve the issue as quickly as possible.

Your satisfaction is important to us.

What To Do If Your Order Is Damaged

If you receive a damaged item, please follow these steps:

  1. Inspect your package immediately upon delivery.
  2. Take clear photos of: The damaged product, The outer packaging, The shipping label
  3. Contact us within 48 hours of delivery.

How to Report a Damaged Order

Please email us at:
support@june23rdsignature.com

Include the following:

  • Your Order Number
  • Photos of the damaged item
  • A short description of the issue

Our support team will review your case and respond within 24–48 hours.

What Happens Next?

Once your claim is approved, we will:

  • Send a replacement item (subject to availability), or
  • Issue a refund to your original payment method

Refunds typically reflect within 5–7 business days, depending on your bank.

Important Notes

  • Claims must be reported within 48 hours of delivery.
  • Damaged items should not be discarded until your claim has been reviewed.
  • We may request additional information to process your claim quickly.

Our Commitment to You

At June23rd Signature, we are committed to:

✔️ Secure and careful packaging
✔️ Fast issue resolution
✔️ Fair and transparent service

We appreciate your trust and will always work to make things right.

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